At a glance
| Situation | Time limit | Return shipping | Refund |
|---|---|---|---|
| Changed your mind | Tell us within 14 days of delivery | Free, prepaid label | Within 5 business days of us receiving it |
| Power tool that isn't the right fit | 30 days from delivery | Free, prepaid label | Within 5 business days of us receiving it |
| Exchange for a different model | 14 days from delivery | Free, no restocking fee | n/a |
| Defective, damaged or not as described | See section 4 | Free | See section 4 |
1. Free returns within 14 days
You can cancel your order for any reason, from the moment you place it until 14 days after you receive it. If your order arrives in several shipments, the 14 days start from the last one.
Email contact@bobila.shop with your order number. We'll send you a free prepaid return label, or arrange a freight pickup for large items. Please ship the item back within 14 days of contacting us.
You can open and inspect an item the way you would in a store. If it has been used beyond that and has lost value, we may deduct the difference from your refund. Please keep the original packaging where possible and pack the item securely. Custom or made-to-order items can't be returned, and we'll say so on the product page if this applies.
2. Power tools: 30 days
If you buy a power tool or power tool kit and it isn't the right fit, you can return it within 30 days of delivery for a full refund. Return shipping is free. After the first 14 days, the tool must be unused and in its original packaging.
3. Free exchanges
Within 14 days of delivery you can exchange an item for a different model, subject to availability. Email us and we'll arrange a free return and ship the replacement at no extra cost. There is no restocking fee. If the new model costs more or less, we'll charge or refund the difference.
4. Defective, damaged or not as described
If your item arrives damaged or defective, or isn't what you ordered:
- Within 30 days of delivery: you can return it for a full refund or a replacement, your choice.
- After 30 days: we'll help you with a repair or replacement under the manufacturer's warranty. If that isn't possible, contact us and we'll work out a fair solution.
Email contact@bobila.shop with your order number and photos. We pay for the return or pickup and for shipping the replacement. If a refund is due, we issue it within 5 business days. Normal wear and tear (for example worn blades or filters), misuse, and not following the instructions are not defects.
5. How to return something
- Email us with your order number and the item(s).
- We send a prepaid label or arrange a pickup.
- Pack the item securely and ship it as instructed. Please don't send anything to any address unless we've told you to.
- We inspect it and refund you.
6. Refunds
We refund within 5 business days of receiving and inspecting your return. Refunds go to your original payment method with no fees. Depending on your bank or card issuer, it may take a few more days to appear in your account.
7. Your legal rights
This policy is in addition to any rights you have under the laws of your state.
Questions? contact@bobila.shop