Free shipping across the United States
Every order to a US address ships free, with no minimum purchase. No shipping fees or surcharges are added at checkout.
Shipping area
We currently ship to addresses in the United States only.
Carrier
Orders ship with UPS. When your order leaves our warehouse, you'll get a shipping confirmation email with your tracking number.
Delivery times
| Step | Time |
|---|---|
| Processing and packing | 1–2 business days |
| Delivery by UPS | 2–4 business days |
| Total | 3–6 business days |
Business days are Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays are processed the next business day. During busy periods delivery may take a little longer. If we can't ship your order within the stated time, we'll email you with a new estimated date and give you the option to cancel for a full refund.
Large and heavy items
Some items, such as sheds, saunas, pools and large appliances, ship by freight or a specialist carrier. The carrier may contact you to schedule a delivery date. Please make sure someone is available to receive the delivery and that the access path is clear. Check the dimensions and weight on the product page before ordering.
Shipping address
We ship to the address you enter at checkout, so please check it carefully. Once your order has been handed to the carrier, we may not be able to change it. If you need to make a change, email us right away.
If you're not home
The carrier will leave a notice and either try again or hold the package for pickup. If a package isn't picked up, it's returned to us, and we'll contact you to arrange redelivery.
Taxes, duties and fees
The price you see is the price you pay. No sales tax, customs duties, or carrier fees are added at checkout or collected on delivery.
Checking your delivery
We're responsible for your order until it's delivered. Please check your package when it arrives. If anything is damaged, defective, or not what you ordered, email contact@bobila.shop as soon as possible with your order number and photos. We'll send a replacement or issue a refund at our cost.
Delays and lost packages
If your order hasn't arrived within the estimated time, email us with your order number. We'll trace it with the carrier and, if it's lost, send a replacement or refund you.
Contact
contact@bobila.shop, Monday to Friday, 9am–5pm (UK time). We usually reply within one business day.